Business Culture: An unsung hero which drives business success

Many people focus on strategy, innovation, financial management, and market positioning when they talk about the foundations of a successful company. Organisational culture, however, is one of the most important but often disregarded factors in a company’s success. A values-based, performance-driven culture does more than just make the workplace nice; it increases productivity, morale, and […]
Why customer service in Indian Banking has failed to address the core issues for valued customers?

In a recent instance, an Indian businessman looking for a housing loan from a reputable bank was confronted with a situation that left him both frustrated and disillusioned with the banking system. His experience sheds light on a persistent problem that plagues the banking industry in India: the lack of clarity and preparedness among bank […]
Are we building information exchangers or middle-level management?
In the modern business environment, the position of mid-level manager is an intriguing one within the hierarchy of the organisation. The ideal situation would be for these managers to be in charge of guiding their teams, resolving issues at the ground level, and establishing an effective bridge between upper management and front-line employees. A growing […]
Illuminate the Critical Role of Second-Line Leadership in Strategy Implementation and Performance Driving.
Case Studies of Quantum Group and Techlocal Ltd. To survive in today’s cutthroat business environment, companies must always be innovating. A well-thought-out plan is useless without a solid plan to put it into action. Here, the role of middle managers and department heads, who make up the second tier of leadership, is crucial. Even though […]
Mastering Strategic Sales Planning: Insights from a Groundbreaking Indian Case Study
Setting the Scene The foundation of every company is its sales force. But getting from lofty sales goals to actually hitting them is no picnic. A lack of well-thought-out sales strategies and salespeople with inadequate planning abilities is a major contributor to companies’ inability to meet their goals. Success in India requires a well-structured sales […]
Kathmandu in the Rain: Discovering Ancient Beauty, Spiritual Resilience, and Hidden Wonders
See Kathmandu through the eyes of a flood-affected tourist. This was not the vacation I had envisioned. My long-awaited expedition along the Annapurna Circuit was abruptly cancelled due to enormous rainfall and floods, the heaviest since 1970. I was unable to leave Kathmandu and had no choice but to wait out the deluge, giving me […]
Post-COVID HR Reboot: Redefining the Future of Work with Disruptive Tech Solutions
Preface The COVID-19 pandemic has profoundly altered the work environment, hastening pre-existing trends such as remote work, digital transformation, and the integration of artificial intelligence (AI) in Human Resources (HR). The pandemic induced unparalleled disruptions, compelling companies to reevaluate their strategies for managing workforce dynamics, employee welfare, and operational efficiency. AI has emerged as a […]
Panipat Syndrome in Leadership: How Denial Leads to Corporate Failure
It is not on the battlefield that battles have been lost throughout history; rather, they have been lost in the mind. The infamous Battles of Panipat in Indian history are one of the most striking examples of this phenomenon. These battles were characterized by a lack of foresight, overconfidence, and denial, all of which led […]
An Empathy-Based Tale of Diversity, Inclusion, and Indian Cross-Cultural Sensitivity
A Lost Chance for Inclusion: The Incident Neha had just started a new job in Pune. She had recently relocated from Kolkata, a thriving cultural centre in Eastern India, to seize an exciting opportunity with a prominent tech company. She walked into the office with a mix of nerves and optimism. But she quickly learned […]
Let’s declare a war against emotional distress
I was shocked to learn about the suicide of Saleel Kapoor, chairman of Atlas Cycles, yesterday when I picked up the newspaper this morning. I remember my first bike from elementary school being an Atlas Cycles, a brand that many of us hold in high esteem. Sad to see another wealthy businessman take his own […]